Batch Approver Is Not Receiving Email Notifications

September 08, 2026 email notifications, threshold emails 1

Issue

A user does not receive an email notification when a batch is available for approval.

Resolution

Review the settings in the Threshold Email Notifications window and verify that the appropriate notification options are selected for batch approvers and batch requesters.

Batch Approvers

For batch approvers, only the Within approver's threshold range option should be selected for the appropriate approval level.

For example:

  • If the user is the first approver, select Notify first approver when payment is... Within approver's threshold range.
  • If the user is the second approver, select Notify second approver when payment is... Within approver's threshold range.

Batch Requesters

For batch requesters, select only the applicable options under Notify when....

Important

Do not select all available notification options in the Threshold Email Notifications window.

There have been cases where selecting all notification options prevents email notifications from being sent. Configure only the options appropriate for the user's role in the approval process.