Mekorma has scheduled monthly service maintenance at 11 PM on Friday, November 22nd. During this time, all quotes, new order requests, renewal processing and key services will be unavailable. All Sales and Support-related requests will be handled in the order they were received on Monday, November 25th. Thank you for your valued business!
Why are keys failing to update at Mekorma Registration? I am receiving the warning: Error 16 Contact Mekorma Support. Cannot communicate with web service.
Having FIPS (Federal Information Processing Standard) enabled prevents Mekorma web services communication needed for registration key retrieval. In previous cases we found that disabling FIPS allows Mekorma web services key registration retrieval method to function as expected.
Enabling/Disabling FIPS in Windows
We recommend the use of the Group Policy Editor (gpedit.msc), setting the option to "Disabled" as described in the following Microsoft article:
https://learn.microsoft.com/en-us/archive/msdn-technet-forums/209e25be-0925-484e-ac10-736823e2b9f3