Mekorma will be closed for Christmas and New Year's Day between December 25, 2024 - January 1, 2025. Our Self-Service Portal is available for order processing, support case submissions, and automated key retrieval. Full sales and support coverage will resume on January 2, 2025. Thank you for your Business, and Happy Holidays!
Why are keys failing to update at Mekorma Registration? I am receiving the warning: Error 16 Contact Mekorma Support. Cannot communicate with web service.
Having FIPS (Federal Information Processing Standard) enabled prevents Mekorma web services communication needed for registration key retrieval. In previous cases we found that disabling FIPS allows Mekorma web services key registration retrieval method to function as expected.
Enabling/Disabling FIPS in Windows
We recommend the use of the Group Policy Editor (gpedit.msc), setting the option to "Disabled" as described in the following Microsoft article:
https://learn.microsoft.com/en-us/archive/msdn-technet-forums/209e25be-0925-484e-ac10-736823e2b9f3